Frequently Asked Questions
Is it on canvas or paper?
On canvas. All artworks are on cotton canvas, waterproof, fine 3-D result.
Do you ship worldwide? What is the cost?
Yes. We ship all over the world. The shipping fee is based at the country it will arrive. add it to shopping cart to see.
Should I register as a member?
No, you don't have to register as a member. But if you register, you will benefit more from our shopping cart system, and the whole status of your order process etc.
How do I place an order?
It's easy and secure! Just add the item you prefer in the shopping cart by clicking on the "add to cart" button located beneath the product image. To add more items to your cart, select "Continue Shopping". When you're ready to complete your order, click " Checkout," follow the easy step on completing your order, and select your payment option. We will prepare your order ASAP after your payment confirmation.
When will my order ship?
Canvas prints by machine ship in 24 hours after you place your order, 4 -5 business days to major destinations;
Oil paintings by artists ship in 14 business days after you place your order, 4 -5 business days to major destinations.
Please note - we need the time (above) to actually print, paint, assemble, and package your order.
How can I pay for my painting?
You can pay for your paintings with a credit card, PayPal, WesternUnion or bank transfer.
We accept credit card payment via www.PayPal.com secured Web page. No people ever see your credit card information as it is all done electronically.This is the safer and easier way to pay for the things you love.
What is your cancellation / return policy?
Our return policy is very simple:
If you're not happy with a purchase that you made on our site, for any reason, you can return it to us within 50 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - we do not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
Are your paintings copyrighted works
We are doing our best to avoid copyright infringement. Every painting in our gallery is either in the public domain or being sold under license from the estate of the artist. If you find on our site any work of your art unlicensed, please notify us immediately. We will handle in 24 hours.
Where is my order?
As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order.
If you want to check on the status of your order at any time, just login to your account here and then click on your "order history" page.
You can login by going here:
Can I get a discount for a bulk purchase?
Sorry, the price on our site is the bottom price to guarantee the quality and related cost.
Can you paint other not listed here?
Yes. That's a frequent request from our customers. You need to e-mail us the images or links.
How do I return my purchase / order?
It is compulsory to contact us before returning a painting.
I'm buying a gift. Will the purchase price appear on the invoice with my order?
You can send your order as a gift. We do NOT include any dollar amounts on the invoice that will be included with your purchase.
Where can I find discount / coupon codes?
we do not offer coupon codes or discount codes. our price is already the bottom cost to make sure the quality.
How do I change my login e-mail address?
After you login to your account, click on the "Contact Information" icon, and you can change your e-mail address right there.
Can I include a gift message with my purchase?
Yes, you can include a gift message with your purchase. just type it on the special request field after adding your item to shopping cart.
Does that shipping fee cover customs or taxes?
As with most purchases, paying any local customs or taxes is the customer's responsibility. However, it has been our experience that there is untaxed and no other fee In USA, Canada, Australia and many countries. In Germany and UK, you may be charged about US$20 as customs tax, but this chance is less than 80%. Happy shopping:)
Should an oil painting be framed under glass, or not?
No, there's no need to frame an oil painting under glass if it is on canvas. The exception is if the painting is done on paper or thin card, which should be framed under glass to protect the support from environmental damage more than the oil paint.
If you're wondering why you see art paintings under glass in a museum or gallery, this is as extra protection against vandalism and, if special glass is used, from damage through exposure to light.
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